Privacy Policy

Last updated: 27 Aug 2025

This Privacy Policy explains how your personal data is collected, used, and protected when you interact with manciaga.com, operated by The Real Corp Dxb LLC, a U.S.-registered company serving customers in the United Kingdom.

1. Who We Are

This website is owned and operated by:

The Real Corp Dxb LLC
2201 Menaul Blvd NE Ste A, Albuquerque, NM 87107, USA
Email: support@manciaga.com
Customer Support Number (UK): +44 20 7946 0958

For the purposes of UK data protection laws (UK GDPR and the Data Protection Act 2018), The Real Corp Dxb LLC is the Data Controller of your personal information when you use our website and services.

2. Information We Collect

We may collect the following categories of personal data:

  • Identifiers: Name, billing/shipping address, phone number, email address
  • Payment details: Transaction ID, payment method (we do not store full credit/debit card details)
  • Order data: Items purchased, prices, shipping method, tracking information
  • Device & usage data: IP address, browser type, device information, referring website/page
  • Marketing preferences: Newsletter sign-up or opt-in status
  • Customer support records: Messages, complaints, return or warranty inquiries

3. How We Use Your Data

Purpose Legal Basis (UK GDPR)
Process and fulfill orders Contractual necessity
Payment processing & fraud prevention Legitimate interest / Contract
Marketing & newsletters Consent
Customer support Contract
Legal & tax compliance Legal obligation
Site analytics & service improvements Legitimate interest

4. Sharing Your Data

We share your data only as necessary with trusted third parties:

  • Payment processors (e.g., Stripe, PayPal)
  • Email service providers
  • Fulfillment and shipping partners
  • Analytics providers (e.g., Google, Meta)
  • Government authorities where required by law

We do not sell or rent your personal data to third parties.

5. International Transfers

As a U.S.-based company, we store data on secure servers in the United States. When transferring data outside the UK/EEA, we rely on:

  • Standard Contractual Clauses (SCCs), and/or
  • Adequacy decisions (where applicable)

6. Data Retention

  • Orders & invoices: 7 years (to comply with tax law)
  • Customer support: 3 years after last contact
  • Marketing consent: Until revoked, plus up to 2 years for recordkeeping
  • Cookies: 1 day to 24 months, depending on type

7. Your Rights (UK GDPR)

You have the right to:

  • Access, correct, or delete your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (where applicable)
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at: support@manciaga.com

8. Cookies

We use cookies and similar technologies to:

  • Enable essential cart and login functions
  • Analyse site traffic (Google Analytics)
  • Personalise marketing (Meta Pixel, where consent is given)

You can manage your cookie preferences via the banner shown on your first visit.

9. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect data from individuals under this age.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted here, and if necessary, we will notify you by email.

Contact Us

If you have any questions about this Privacy Policy, please contact:

The Real Corp Dxb LLC
2201 Menaul Blvd NE Ste A, Albuquerque, NM 87107, USA
Email: support@manciaga.com
UK Support Number: +44 20 7946 0958