FAQ

1. Do you ship internationally?

No. We currently only ship within the United Kingdom.

2. How long does processing and shipping take?

  • Processing time: 1–2 business days (order verification, quality check, and packaging).
  • Shipping time: 5–7 business days after processing.
  • Special-order/custom products may require up to 30 days before shipment.

3. How much does shipping cost?

Shipping costs are included in the product price. No extra shipping fees will be charged at checkout.

4. How do I track my order?

Once your order has been processed and shipped, you will receive an email with a tracking number and instructions.

5. What payment methods do you accept?

We accept Visa, MasterCard, American Express, JCB, Apple Pay, Google Pay and PayPal. All payments are processed securely.

6. What is your return and refund policy?

  • You may return eligible items within 14 days of delivery.
  • UK consumers have a statutory 14-day cancellation right beginning the day after goods are received.
  • To exercise this right, you must notify us within 14 days.
  • Products must be unused, in their original condition, and in the original packaging.
  • Some items (such as special-order/customized products) are non-returnable.
  • Refunds will be issued back to your original payment method once the returned product is received and inspected.

7. What if I receive a damaged or defective item?

If you receive a damaged or defective product, please contact our support team within 14 days of delivery. We will arrange a replacement or refund at no additional cost to you.

8. Can I cancel my order?

You may cancel your order within 24 hours of purchase before it has been processed. Once an order has been shipped, it cannot be canceled, but you can return it in line with our return policy.

9. How do I contact customer support?

You can reach us by email at support@manciaga.com.
Business hours: Monday–Friday, 9:00 AM – 6:00 PM (local time).

10. Are my personal details secure?

Yes. We take privacy and security seriously. Please review our Privacy Policy for full details on how your information is used and protected.

11. Contact Us

For any shipping-related questions, please contact:

Manciaga Shipping Dept
Email: support@manciaga.com
The Real Corp Dxb LLC
2201 Menaul Blvd NE Ste A, Albuquerque, NM 87107, USA